Here are some reasons why your package may be determined undeliverable:
Incorrect Address: Apra’s Closet does not take responsibility if the delivery address provided by you is incorrect or outdated. If a package is returned to us because the address is incorrect or outdated, we will consider the order status as closed, and no refund will be issued. Please carefully check to make sure that you have supplied a current and correct shipping address.
Address Format: If you supply a Post Office Box for your shipping address, Courier Partner is unable to deliver your package. We will try to catch this problem prior to shipping. If a package is returned to us because the address is incorrect or outdated, we will consider the order status as closed, and no refund will be issued. Please make sure that you do not supply a Post Office Box address for your shipping address.
Failed Delivery Attempts: In case of domestic deliveries, the shipping company will make three attempts to deliver your package.If any duties or taxes are due, then the shipping company will require payment at the time of delivery. If you are generally not home during delivery hours, please use a shipping address where someone will be available to sign for the package. If the driver deems it necessary to obtain a signature and has made three delivery attempts, then the package is returned to us as undeliverable. If the package status is shown as undeliverable please call us.
Refused by Recipient: If you are sending a gift to someone and they refuse to accept the package because they think it is being sent to them in error, then the package will be returned to us as undeliverable. By informing your gift recipient that they should expect a package you will help us ensure that they receive your gift.
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At Apra’s Closet we stand behind the quality of our products. All sales are final, and we do not accept any returns or exchanges on any of our products. In case, you receive a damaged product, please contact us within 2 working days of receipt. For returns in India, please ship to the following address: Apra’s Closet, 11, Yamuna CHS, Building No. 12, Deejay Nagar, Tarapur-Boisar Road, Boisar – 401501,Maharashtra,India.
If a Product returned is duly accepted by Apra’s Closet, the value of such Product, as originally paid by you will be refunded to you.
If the Product can be repaired, Apra’s Closet will get the same repaired and send it back to you.
Orders paid online will be refunded within 7-21 working days through the online account or via cheque, or credit note (if requested by you) depending on the then current circumstances as determined by Apra’s Closet;
For Cash on Delivery payments, you will be provided with a refund cheque or cash.
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