The Office is in Boisar at: 11, Yamuna CHS, Building No. 12, Deejay Nagar, Tarapur-Boisar Road, Boisar – 401501,Maharashtra, India. Tel: +9199201 80511 email: prasannathale@gmail.com

Our products are currently available online and can be purchased through our company website www.aprascloset.com.

No. The products are currently available only in India. We offer free shipping of products anywhere in the country.

Our manufacturing is currently being done in our set-up at 11, Yamuna CHS, Building No. 12, Deejay Nagar, Tarapur-Boisar Road, Boisar – 401501,Maharashtra.

We try to maximize the handmade process. All our products are hand-painted and hand-woven as far as possible. This enables us to retain the artistic touch of the products.

Please visit our website www.aprascloset.com to shop online.

During the payment process you will be given a confirmation that your credit card has been successfully processed. You will also be given an order confirmation number through an email from Apra’s Closet.

You can view your order status at any time once you have placed your order, through My Orders options after logging in to your Apra’s Closet account on Apra’s Closet website. We try and dispatch all the orders from our warehouse within five working days and then you can track your order on the website of www.aprascloset.com.

We do not store credit card information on our website. Your credit card information is safe with our payment solution providerPayU.

We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. If you place an order for an item which is not in stock, we will inform you through an email and credit your credit card within 7 business days of purchase. We will not retain your request for an out of stock product in a back order system. In the future, we hope to be able to notify you when an out of stock item becomes available which would allow you to place a new order for this product.

You do not have to create an account on aprascloset.com when you place an order, and can simply proceed as a Guest Shopper. However, there are several benefits to creating an account. Please refer to the My Account page for more details.

All of Apra’s Closet orders are shipped within India from our warehouse in Boisar, India to your provided shipping address. Due to the nature of interstate shipping, you may have to pay additional duties and taxes which are levied once a shipment reaches your state. The majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent duty charges will be levied. In the case where additional duties or taxes are assessed, customer will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with our shipping partners to clear your goods for you and deliver them to your doorstep. If you are presented with an invoice/receipt from our shipping partner for any duties and taxes, you will have to pay them directly at the time of delivery.

We make every effort to process your order as quickly as possible. We usually require 5 working days to dispatch your order. However, if the quantities ordered are more than 5 pieces per product per style, or in case the item ordered is under production it may take longer to process the order. In such cases we keep you posted through email.

No. At this point we are unable to offer overnight or expedited delivery service.

All Apra’s Closet orders are shipped door to door, via courier.

No. We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out of stock item.

Yes. Because we do not process backorders, whatever is in stock will be shipped together.

We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.

No. Since we offer door to door deliveries through our shipping partners therefore you must include full address details including a street address for the shipping address.

For domestic deliveries i.e. deliveries within India, we offer Free Shipping on all orders above Rs. 500.

You can track your order on our Order Tracking page. If you do not have a tracking number or delivery confirmation number, please contact us. If you are not sure whether or not your order has shipped yet, you can check the status of your recent orders in My Account

Once we receive your order, we take approximately 5 working days to process your order before handing it over to the shipping company. If you would like to change your shipping address for an order which you have already placed, we will try to accommodate your requests if we still have the package in our possession. Please contact us (prasannathale@gmail.com or +91 9920180511) with your requested change and we will send you an email reply to confirm if we were able to make the change. If we have already handed your order over to the shipping company then we are unable to make any shipping address changes.

In case of domestic shipping the shipping company will attempt delivery 3 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. If you have not received the package, you can track the package through the Order Tracking facility. If the package status is shown as undeliverable please call us.

Here are some reasons why your package may be determined undeliverable:

Incorrect Address: Apra’s Closet does not take responsibility if the delivery address provided by you is incorrect or outdated. If a package is returned to us because the address is incorrect or outdated, we will consider the order status as closed, and no refund will be issued. Please carefully check to make sure that you have supplied a current and correct shipping address.

Address Format: If you supply a Post Office Box for your shipping address, Courier Partner is unable to deliver your package. We will try to catch this problem prior to shipping. If a package is returned to us because the address is incorrect or outdated, we will consider the order status as closed, and no refund will be issued. Please make sure that you do not supply a Post Office Box address for your shipping address.

Failed Delivery Attempts: In case of domestic deliveries, the shipping company will make three attempts to deliver your package.If any duties or taxes are due, then the shipping company will require payment at the time of delivery. If you are generally not home during delivery hours, please use a shipping address where someone will be available to sign for the package. If the driver deems it necessary to obtain a signature and has made three delivery attempts, then the package is returned to us as undeliverable. If the package status is shown as undeliverable please call us.

Refused by Recipient: If you are sending a gift to someone and they refuse to accept the package because they think it is being sent to them in error, then the package will be returned to us as undeliverable. By informing your gift recipient that they should expect a package you will help us ensure that they receive your gift.

We accept all MasterCard, VISA, American Express, and Citibank Maestro Debit Cards (an online real-time authorization is done through the Payment Gateway). If you have an Indian bank account, you can also transfer your payment directly to us using our payment gateway’s net banking facility.

Your credit card will be charged at the time of placing your order through our secured payment gateway. (an online real-time authorization is done through the Payment Gateway)

All the prices shown on Apra’s Closet website would be in INR. For all deliveries in India, you would view and pay the Indian Rupee prices.

Please email us through our Contact Us page.

Please go to our unsubscribe page.

No, we will not share your information with others. For more details, please read our Privacy Policy.

Yes. You can email us your order at prasannathale@gmail.com.

Currently we do not have a call-in number for placing orders. Please follow the steps in the online checkout process on the website.

If you have any problems or concerns about your order, please email us at prasannathale@gmail.com.

You can modify your order at any time during the shopping process by editing / modifying your shopping cart. Once you confirm payment for the items in your shopping cart, the order is considered as final and cannot be modified.

IOnce you confirm payment of your order, your order cannot be changed or cancelled. You will need to contact us within 12 hours of placing your order for us to be able to confirm this cancellation. In case we have already processed your order, you will be advised that the cancellation is not possible. As we aim to maintain quick turnaround times on our order processing, dispatch and deliveries, we may not be able to support your request unless it is received within the stipulated time frame. Cancellations are solely at the discretion of Apra’s Closet.

At Apra’s Closet we stand behind the quality of our products. All sales are final, and we do not accept any returns or exchanges on any of our products. In case, you receive a damaged product, please contact us within 2 working days of receipt. For returns in India, please ship to the following address: Apra’s Closet, 11, Yamuna CHS, Building No. 12, Deejay Nagar, Tarapur-Boisar Road, Boisar – 401501,Maharashtra,India.

If a Product returned is duly accepted by Apra’s Closet, the value of such Product, as originally paid by you will be refunded to you.

If the Product can be repaired, Apra’s Closet will get the same repaired and send it back to you.

Refund will be processed based on the mode of payment decided by Apra’s Closet or the approved payment gateway will credit your refunds directly into your debit/credit card or online account, provide you with a cheque or issue you a credit note in this regard. Refunds will be subject to the following:

Orders paid online will be refunded within 7-21 working days through the online account or via cheque, or credit note (if requested by you) depending on the then current circumstances as determined by Apra’s Closet;

For Cash on Delivery payments, you will be provided with a refund cheque or cash.

No, we will not share your information with others. For more details, please read our Privacy Policy.

In order to exchange an item you need to go through the returns process as described above. We will refund your credit/debit card once we receive the returned merchandise. You must place a new order for the replacements you would like.